Frequently asked questions
How does MyEscapist protect and secure my bookings and travel?
We work We work closely with our trusted suppliers to ensure highest possible level of cover, protection and safety for your travel escapes. All our bookings are fully compliant with the latest travel regulations, are powered by The JLT Group Ltd fully covered and protected by ATOL & PTS Travel and through our verified trusted suppliers and operators as well. We take every step to make sure you feel secure and relaxed throughout your escape.
How do I book a unique escape?
First step would be to click The Escape Plan button on our website, to send us your details, ideas and requirements, and that's it. Now it's time for us to start working on your escape plan exclusive presentation which you ll receive via email. Once you are happy with everything, we will send you your booking link and booking details. Alternatively, you can send us your escape plan ideas and requirements on our CONTACT page or directly at contact@myescapist.com
Can I customise my travel package?
Absolutely! You can reach out to us almost anytime, through email, WhatsApp, Facebook and Instagram. We will do our best to assist and help you every step of the way. MyEscapist specialises in creating personalised escapes tailored to your preferences, desires, ideas and needs. Whether you're looking for a romantic getaway, an adventurous expedition, or a cultural experience, our team can customise your travel package to make it truly unique and unforgettable..!
What payment options are available?
For your convenience, MyEscapist offers flexible payment options to suit your needs. You can choose to pay the full amount at the time of booking or opt for a deposit to secure your escape. Payments can also be done by bank transfer and/or credit/debit card, and are fully secured and protected through our payments system PTS Travel. Rest assured that our booking process is secure and hassle-free, so you can focus on planning your next adventure.
How can I make changes to or cancel my booking?
If you need to make changes to your booking or cancel your escape, simply contact our customer service team. Cancellation and amendment requests must be submitted in writing based on your booking confirmation details communication/documentation. We understand that plans may change, and we're here to assist you every step of the way.
If you have any other queries or need further assistance, please get in touch us. We're here to help you plan the perfect escape and create unforgettable memories.
